Kodak was once a global leader in the camera market – everyone wanted to snap a “Kodak moment”. The company ended up losing sales and business due to the rise of digital cameras and photography simply because they failed to invest in new technology, as they were still using the film-based business model which bought…

Leading with intent means being involved and responsible every step of the way so that you are consciously making POSITIVE contributions. It means addressing the team as “We” instead of “You” and talking “with” the team instead of “to” the team. I’ve noticed a real difference in organisations recently. I have worked in organisations where…

I once sat around a leadership table in an organisation where the only people who were talking were senior leaders. They asked for input and not one member of the middle leadership team spoke up. Not even when what they said was wrong – theoretically and practically. Ironically, that organisation only promoted internally and fast…

Why Customer Experience Depends on Employee Engagement Employee engagement has always been hard in the world of Business. Most quality leaders read a lot of leadership and management books. They always say the same – use McGregor’s two theories which I’m calling in this article “The Carrot” and “The Stick”. Unfortunately, the world of work…

I started work as a young sixteen year old in the retail industry and carried on working whilst I was studying for my degree. Originally, I started working for a tiny little shoe shop in the local high street which was very customer facing and Saturday’s were especially busy. I was later promoted into a…

So you’re looking to start a new venture and unsure of which direction to go in? Firstly, you need to decide whether you wish to look for a product or service to sell. Products are often easier because consumers can clearly see what they’re actually paying for and it’s definitely easier to describe when selling.…

From Pop-Culture to Goddesses, Mary-Kate and Ashley Olsen pivoted from an empire built on their personal brand to a business in which they stepped out of the limelight and let their product speak for itself. These entrepreneurial twins started when they were very young – they were babies when their careers started in the entertainment…

If you or your business provides an online service, like a website or app, then the Online Safety Act might apply to you (Ofcom, 2024). Did you know that when the new Online Safety Act was introduced in 2023, Ofcom became the regulator for Online Safety to ensure you keep a ‘Duty of Care’ towards…

Did you know that at the start of 2023, there were 5.5 million small businesses (with 0 to 49 employees) which consisted of 99.2% of the total business population. SMEs* account for 99.9% of the business population (5.6 million businesses). They also account for three-fifths of the employment and around half of turnover in the…

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