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Are you really Storytelling or just telling Stories?
Why Customer Experience Depends on Employee Engagement Employee engagement has always been hard in the world of Business. Most quality leaders read a lot of leadership and management books. They always say the same – use McGregor’s two theories which I’m calling in this article “The Carrot” and “The Stick”. Unfortunately, the world of work…
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The Impact of Customer Service on Acquisition and Retention (pssst yes, even in 2024!)
I started work as a young sixteen year old in the retail industry and carried on working whilst I was studying for my degree. Originally, I started working for a tiny little shoe shop in the local high street which was very customer facing and Saturday’s were especially busy. I was later promoted into a…
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Exploring new business opportunities and starting up
So you’re looking to start a new venture and unsure of which direction to go in? Firstly, you need to decide whether you wish to look for a product or service to sell. Products are often easier because consumers can clearly see what they’re actually paying for and it’s definitely easier to describe when selling.…
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From Actresses to Fashion Royalty
From Pop-Culture to Goddesses, Mary-Kate and Ashley Olsen pivoted from an empire built on their personal brand to a business in which they stepped out of the limelight and let their product speak for itself. These entrepreneurial twins started when they were very young – they were babies when their careers started in the entertainment…
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Online Safety Guidance for Businesses
If you or your business provides an online service, like a website or app, then the Online Safety Act might apply to you (Ofcom, 2024). Did you know that when the new Online Safety Act was introduced in 2023, Ofcom became the regulator for Online Safety to ensure you keep a ‘Duty of Care’ towards…
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Starting a Business
Did you know that at the start of 2023, there were 5.5 million small businesses (with 0 to 49 employees) which consisted of 99.2% of the total business population. SMEs* account for 99.9% of the business population (5.6 million businesses). They also account for three-fifths of the employment and around half of turnover in the…
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Hello world!
Welcome to Singing Canary. We bring ideas to life. Are you an Entrepreneur or a Small Business? Get in touch and let’s showcase great ideas! Sobia
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